Overview
The Analytics tab on a coach detail page provides performance metrics to track the effectiveness of your AI coach.
Access Analytics
- Go to Administration and click on the desired coach.
- Select the Analytics tab.
Key Performance Indicators (KPIs)
Six KPI cards are displayed at the top of the page:
- Total learners — Total number of learners enrolled in the coach.
- Active learners — Number of learners who recently interacted.
- Completed — Number of learners who finished the program.
- Average progress — Average progress percentage across all learners.
- Total messages — Total messages exchanged with the coach.
- Total activities — Number of generated activities (quizzes, presentations, etc.).
Charts
- Enrollment timeline — Line chart showing enrollment trends over time.
Learner Feedback
The Learner feedback card lists every coach response rated by learners (thumbs up or thumbs down), most recent first. For each entry you see:
- a Positive or Negative tag;
- for negative feedback, the issue type chosen by the learner (Overactive refusal, Did not fully follow my request, Not factually correct, Incomplete response, Report content, Other);
- the learner's comment (or "No details provided");
- the AI message concerned.
"Report content" feedback additionally triggers an alert email to workspace administrators. Until a learner rates a response, the card shows "No feedback yet".
Using Analytics
Analytics allow you to:
- Identify the most popular and engaging coaches.
- Track learning program completion rates.
- Measure learner engagement through message counts.
- Assess whether content generates sufficient activities.