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Gong

Updated

Overview

Connect Gong to let your AI coach access your sales conversation data (calls, insights, deals) in real time, read-only, during conversations.

Connection type: Coach tool (MCP)

Authentication method: OAuth — organization configuration by an administrator is required beforehand (per workspace)

How to connect Gong

Unlike most tools, Gong requires a two-step setup: a one-time configuration by an administrator, then a connection by each user.

Step 1 — Administrator setup (once per workspace)

  1. Make sure your Gong organization has MCP (Beta) enabled, along with the required Gen AI credits (depending on your Gong plan).
  2. In Gong, open Admin Center > Ecosystem > API and create a new integration dedicated to MCP, with the mcp scope.
  3. For the redirect URI, enter the URL provided by Forge in your workspace's Gong configuration screen.
  4. Retrieve the Client ID, Client Secret and your Gong organization URL (in the form https://YOUR-COMPANY.app.gong.io).
  5. In Forge, open the workspace administration and fill in the Gong configuration: organization URL, Client ID and Client Secret.

Gong documentation: About Gong MCP server.

Step 2 — Per-user connection

  1. Go to Settings > Tools.
  2. In the Coach tools section, find Gong and click Connect.
  3. If you see "Org config required", ask your administrator to complete Step 1.
  4. Follow the OAuth authentication steps to authorize Forge to access your Gong account.
  5. Save the connection.

Need help? See our support page.

Using it during conversations

Once connected, your AI coach queries Gong in real time (read-only) whenever your question needs sales conversation data, for example:

  • Retrieve the key points and insights of a call or meeting recorded in Gong.
  • Review the progress of a deal or an account.
  • Prepare a follow-up or coaching session based on recent conversations.

Prerequisites:

  • A Gong organization with MCP (Beta) enabled and the required Gen AI credits.
  • Gong organization configuration completed by an administrator of your workspace (Step 1).
  • A Gong user account with access to the relevant data.

Managing the connection

  • Check status — Make sure the connection is active and healthy.
  • Edit — Update the authentication settings.

Removing the connection

  1. Go to Settings > Tools.
  2. Find the Gong connection and click Remove (trash icon).
  3. Confirm in the confirmation dialog.

Implications of removal:

  • The coach immediately loses access to your Gong data and can no longer query it during conversations.
  • Ongoing conversations are not interrupted, but any request involving Gong will be reported as unavailable.
  • Removing at the user level only affects your own connection. If an administrator removes the organization's Gong configuration, all workspace users lose access to Gong.
  • Data: Forge stores no Gong data permanently — the integration is real-time and read-only, and no copy is retained after removal. The OAuth authorization is revoked on the Forge side.
  • You can reconnect Gong at any time by repeating the connection steps.

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