Overview
Allow your AI coach to access your Zendesk support tickets and knowledge base.
Connection type: Coach tool (MCP)
Authentication method: Clé API / OAuth
How to Connect Zendesk
- Go to Settings > Tools.
- In the Coach tools section, click Connect next to Zendesk.
- Follow the authentication instructions (Clé API / OAuth).
- Configure access permissions if needed.
Usage During Conversations
Once connected, your AI coach can query Zendesk in real time during your conversations. The coach will automatically use this tool when your question requires data from Zendesk.
Manage the Connection
- Check status — Ensure the connection is active and functional.
- Edit — Update authentication settings.
- Delete — Remove the integration.